Wipes/prepares the necessary containers, mis-en-place, napkins, tray, cutleries, other supplies;
Checks and re-stocks service station and sees to it that the par stack is maintained.
Sets-up the table and installs required facilities.
Takes order and serve food and beverages;
Assists in welcoming and seating guests.
Presents food bill to guest, receives payments and remits the same to the cashier
Attends to guest inquiries, requests and complaints
Job Description of Hostess
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Use visual cues to seat Guests in either the bar or dining area depending on their preference
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Tend to special Guest needs and requests
Observant to Guests needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
Help dining room staff by setting and clearing tables; replenishing water; serving beverages
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
Contribute to team effort by accomplishing related results as needed
Job Description of Service Supervisor
Anticipate guest needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.
Maintain communication with and supports the Assistant Manager. General Manger and
Inspect table settings, chairs, floors, proper maintenance, cleanliness and safety, takes immediate action to correct any issues.
Manage the guest reservation system.
Receive and greets members and guests; assist with seating.
Check tables throughout service times for guest satisfaction, resolve guest complaints.
Enforce restaurant rules, regulations and policies.
In absence of the Assistant Manager and Manager may serve as Manager on Duty (MOD) and handle opening or closing procedures.
Supervise the dining room staff and maintain uniform service standards.
Ensure side work is completed every day and restaurant supplies are stocked. Reports any supply shortages to the Assistant Manager or Manager.
Review daily specials, stations and other applicable announcements.
Train new-hires in service standards, menu items and up- selling.
Train food service and bar staff on a continuous basis.
Coordinates food service between kitchen and service staff.
Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate.
Provides timely detailed account of any disciplinary issues to the Assistant Manager and Manager.
Review daily and weekly functions with Assistant Manager and Manager.
Lead to achieve desired results in high quality service and experience for the Guests.
Perform other related duties as assigned.
Salary: Not Disclosed by Recruiter
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Hotels, Restaurants
Role Category:Food & Beverage
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
UG:BHM - Hotel Management, Other Graduate
Greetings from MASSIVE RESTAURANTS PVT LTD!!!!
With the resounding success of his maiden venture, which introduced the critically acclaimed multi-award winning signature Punjab Grill brand over 5 years back, Mr. Zorawar Kalra has launched Massive Restaurants Pvt. Ltd. in December 2012. Massive Restaurants, spearheaded by Mr. Kalra, is in partnership with India's leading hospitality brand Mirah Hospitality lead by Mr. Gaurav Goenka, a part of the 800 cr Mirah Group.
Massive Restaurants Pvt. Ltd, will set up a chain of fine-dining, smart casual dining and luxury MITHAI (Indian sweets) outlets across the country by the name Made in Punjab, MITHAI, Masala Library & Farzi Cafe.
Brand: Farzi CafÃƒÆ’Ã‚Â©
Brand Brief: The word "Farzi" can have many connotations, but at Farzi CafÃƒÆ’Ã‚Â©, it has just one, "creating an illusion" with its cuisine. Focused at the gourmet diner as well as the youth of India, Farzi CafÃƒÆ’Ã‚Â© - Modern Indian Bistro & Tapas Bar, is best described as a gourmet experience amalgamating traditional global cuisine, with Indian influences, contemporary presentations, culinary styles and ambiance. Infusing a generous dose of Indian flavors and influences, it presents international dishes, where culinary art meets the alchemy of modern cooking techniques like molecular gastronomy.
Brand: Made In Punjab
Brand Brief: Made in Punjab is an Endeavour to revive the rich culinary history of the Kingdom of Punjab, under the leadership of Maharaja Ranjit Singh, and offer its patrons to experience the wonderful diversity of the Frontier Food. The menu at Made in Punjab comprises of food from the Sikh Kingdom, developed after in-depth study and research on the region's culinary history, tracing the geographical landscape of the Five Rivers, in its untouched form, reviving some of the lost recipes, in all its glory. It showcases the culinary strength of gourmet cities like Amritsar, Patiala, Lahore, Peshawar and Baluchistan among other notable regions in the erstwhile Princely State, which apart from being an urbanised amalgamation of different cultures also have been known for their distinguished culinary history. The menu draws inspiration from this amalgamation of different cultures and traditions, being influenced by the Muslim, Hindu and Sikh cuisines, flown down centuries.
Brand: Masala Library
Brand Brief: Masala Library by Jiggs Kalra is endeavouring to incorporate molecular gastronomy as an integral part of the menu, which forms a part of the vision of presenting the future of Indian cuisine - Indian Cuisine Version 2.0. the cuisine at its simplistic best, preparing them using authentic ingredients. It's 11 award winning restaurant till 2015. Last achieved sales was 1crore 5Lakhs.
Brand: PA PA YA-
Brand Brief:- It is a complete reinvention of Asian cuisine on a global scale. Leave your preconceived notions and perceptions out of the door, while enjoying a sensory experience at Pa Pa Ya. Here, eating is an experience unlike any, where we take you on a culinary journey through the landscape of Asia in a manner which has never been done before.
Pa Pa Ya is a modern Asian bistro & tapas bar from the House of Massive Restaurants and best described as a chic, modern and radical reinterpretation of Asian cuisine. Revolution arising the pan-Asian dining experience, Pa Pa Ya is an assimilation of various cooking techniques and cultures found across the Asian continent. It is as much about culinary art as it is about offering an exceptional gastronomic experience. It showcases super innovative presentations, the likes of which have never been seen before, integrated with cutting edge contemporary cooking techniques, including the use of the latest innovations & technology used in molecular gastronomy,
Brand Brief- A freestyle kitchen and bar with an elegant decor makes this place a perfect fine dine restaurant. Based on Asian and European cuisine.