Responsible for developing and conducting entire training cycle for the region
Preparing training strategy focused on the company values, customer feedback and KSA aspect of the associates
Preparation & execution of the training calendar for the region
Formulating and allocating budgets in line with the annual training plan for the region
Organizing and conducting employee inductions and training sessions
Responsible for new joiners onboarding experience
Monitor new joiners performance at the outlets for a month ensuring effective learning across formats
Developing and conducting on job evaluations for all the associates in the region
Identifying training needs, planning & conducting behavioral/on job trainings based on TNI identified
Reviewing training effectiveness in the unit and conducting re-trainings if necessary.
Conduction on job evaluations and assessments for new joiners
Formulating and setting up training processes in the region
Part of core team for developing & launch of 3L-Career Development Program
Conducted talent segmentation across departments and designations
Developed content for Bar & Lounge modules as part of career development program
Designed framework of Management Trainee program for the company
Conducting audits on different aspect of F&B service at the outlets and designing action plans accordingly.
Responsible for timely completion & submittal of training MIS and Monthly reports
Conducting employee engagement activities for employee.
Planning and organizing various team building activities as a part of Summer & Winter Learn Festivals of MRPL.
Identifying the Training Needs (TNI) on the basis of guest feedback, shop floor observation, guest comments, social media and audits followed by conducting or coordinating OTJ Training for the associates
Delivering or coordinating for conducting training as per the TNIs identified
Auditing and evaluating the training effectiveness for the training conducted
Mapping the training man-hours of departmental training conducted in the hotel
Assisting to develop, coordinate & monitor the hotel monthly/annual training plan & calendar.
Conducted various audits/spot checks in different departments and prepared operation support reports to highlight the defects to concerned department to enhance the guest experience and the WOW Ratio of the unit.
Successfully handled various audits like Internal Audit, Corporate Audit, LRA Audit, EHS Audit, IFH Audit, and Security Audit, ISO-14001 Audit etc.
Responsible for preparing various reports like weekly, monthly, quarterly (WelcomStyle Report, Training Man-hours per Associate etc.).
Conducting shop floor audit for WelcomStyle compliance
Recruiting, rostering and managing Industrial Trainees according to the property budget.
Monitoring the industrial trainees performance ensuring they are developed their maximum potential & efficiency.
Ensuring the recommended quota of departmental trainers is trained for each department.
Responsible to coordinate & organize monthly meetings for all hotel DLCs & trainees in the hotel
Managing hotels grooming lounge and the grooming team, ensuring adequate supplies throughout.
Salary: Not Disclosed by Recruiter
Industry:Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:Hotels, Restaurants
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
UG:BHM - Hotel Management
Greetings from MASSIVE RESTAURANTS PVT LTD!!!!
With the resounding success of his maiden venture, which introduced the critically acclaimed multi-award winning signature Punjab Grill brand over 5 years back, Mr. Zorawar Kalra has launched Massive Restaurants Pvt. Ltd. in December 2012. Massive Restaurants, spearheaded by Mr. Kalra, is in partnership with Indiaâ€™s leading hospitality brand Mirah Hospitality lead by Mr. Gaurav Goenka, a part of the 800 cr Mirah Group.
Massive Restaurants Pvt. Ltd, will set up a chain of fine-dining, smart casual dining and luxury MITHAI (Indian sweets) outlets across the country by the name Made in Punjab, MITHAI, Masala Library & Farzi Cafe.
Brand: Farzi CafÃ©
Brand Brief: The word â€œFarziâ€� can have many connotations, but at Farzi CafÃ©, it has just one, â€œcreating an illusionâ€� with its cuisine. Focused at the gourmet diner as well as the youth of India, Farzi CafÃ© - Modern Indian Bistro & Tapas Bar, is best described as a gourmet experience amalgamating traditional global cuisine, with Indian influences, contemporary presentations, culinary styles and ambiance. Infusing a generous dose of Indian flavors and influences, it presents international dishes, where culinary art meets the alchemy of modern cooking techniques like molecular gastronomy.
Brand: Made In Punjab
Brand Brief: Made in Punjab is an Endeavour to revive the rich culinary history of the Kingdom of Punjab, under the leadership of Maharaja Ranjit Singh, and offer its patrons to experience the wonderful diversity of the Frontier Food. The menu at Made in Punjab comprises of food from the Sikh Kingdom, developed after in-depth study and research on the regionâ€™s culinary history, tracing the geographical landscape of the Five Rivers, in its untouched form, reviving some of the lost recipes, in all its glory. It showcases the culinary strength of gourmet cities like Amritsar, Patiala, Lahore, Peshawar and Baluchistan among other notable regions in the erstwhile Princely State, which apart from being an urbanised amalgamation of different cultures also have been known for their distinguished culinary history. The menu draws inspiration from this amalgamation of different cultures and traditions, being influenced by the Muslim, Hindu and Sikh cuisines, flown down centuries.
Brand: Masala Library
Brand Brief: Masala Library by Jiggs Kalra is endeavouring to incorporate molecular gastronomy as an integral part of the menu, which forms a part of the vision of presenting the future of Indian cuisine â€“ Indian Cuisine Version 2.0. the cuisine at its simplistic best, preparing them using authentic ingredients. Itâ€™s 11 award winning restaurant till 2015. Last achieved sales was 1crore 5Lakhs.
Brand: PA PA YA-
Brand Brief:- It is a complete reinvention of Asian cuisine on a global scale. Leave your preconceived notions and perceptions out of the door, while enjoying a sensory experience at Pa Pa Ya. Here, eating is an experience unlike any, where we take you on a culinary journey through the landscape of Asia in a manner which has never been done before.
Pa Pa Ya is a modern Asian bistro & tapas bar from the House of Massive Restaurants and best described as a chic, modern and radical reinterpretation of Asian cuisine. Revolution arising the pan-Asian dining experience, Pa Pa Ya is an assimilation of various cooking techniques and cultures found across the Asian continent. It is as much about culinary art as it is about offering an exceptional gastronomic experience. It showcases super innovative presentations, the likes of which have never been seen before, integrated with cutting edge contemporary cooking techniques, including the use of the latest innovations & technology used in Molecular Gastronomy,
Brand Brief- A freestyle kitchen and bar with an elegant decor makes this place a perfect fine dine restaurant. Based on Asian and European cuisine.
Time and Venue
36th Floor, Massive Restaurants Pvt Ltd, St. Regus Hotel, Senapati Bapat Marg, Lower Parel, Mumbai.